Shipping Policy

Thank you for choosing Bath Buddy! We are committed to providing a smooth shopping experience and keeping you informed throughout the shipping process. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and prepared for shipment, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery time is 5–8 business days after your order has been shipped.

Please note that shipping times are estimates and may vary depending on your location, weather conditions, carrier delays, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after the carrier has scanned your package into their system.

If your tracking has not updated immediately, there is no need to worry—this is a normal part of the shipping process.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur.

If you notice an error in your shipping address, please contact us as soon as possible at thebathbuddy@outlook.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Delays

While we strive to deliver every order on time, occasional delays may occur due to carrier operations, severe weather, high shipping volumes, customs inspections (when applicable), or other unforeseen circumstances.

We appreciate your patience and understanding should any unexpected delays arise.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at thebathbuddy@outlook.com. We will work with the shipping carrier to investigate the issue and help reach a satisfactory resolution.

Contact Us

If you have any questions regarding your order or our shipping policy, please don't hesitate to contact our support team.

Email: thebathbuddy@outlook.com

Thank you for shopping with Bath Buddy! We truly appreciate your trust and look forward to serving you.